Make sure you use something other than your Microsoft email address for your alternate email address. To update your mobile, phone, and alternate email address details, select Change. In the Security info tab, select Add Method > Phone > Alternate Phone or Email to add details.
In the header, select your profile icon > My account > Security Info. There is no option to change the number on my account, which leads me to believe that I'll need to create a new account. The alternate email address is used for important notifications, such as resetting your admin password (not your computer admin password).īrowse to the Microsoft 365 admin center. Yes No XD x d3ltabravo x Replied on DecemReport abuse In reply to EliseM456's post on DecemHi Elise, The problem lies with the verification code Microsoft is trying to send to an outdated phone number. Use the Security Info page to change your mobile phone number and alternate email address. To update your phone number and email address If you're looking for how to change your company's profile information, such as company name and address, company phone number, and technical contact information, see Change your organization's address, technical contact email, and other information.įor more information about changing user contact information or removing former employees, see Related content. This article explains how you, the admin, can change your business phone and email address in Microsoft 365.
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